Job Description

Responsibilities:

• Provide support, informal advocacy and information to the individuals we support.
• Provide emotional and practical support to service users.
• Help service users meet their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assisting and enabling with daily living that will include tasks laundry, and preparing meals, drinks, shopping and managing their own finances.
• Supporting service users to take any prescribed medicine, complying with all medicine policies, including storage, administering and record keeping.
• Enable service users to achieve independence as far as possible in all areas of their life by providing appropriate information, opportunity, training, and support.
• Help service users to identify and choose their support needs.
• Assist in devising, implementing and reviewing care plans and risk assessments, as well as contributing to service reviews.

Provide a safe, comfortable and supportive home for the individuals we support.

• Support service users to actively contribute to the running of their own home. To support individuals in their personal skills development.
• Assist in health and safety assessments, follow health and safety procedures and participate in fire drills and audits.
• Report any maintenance and repair tasks, to the senior person on duty.
• Provide First Aid services in the service when necessary and if trained to do so.

Assist the individuals we support to present themselves as valued members of the local community.

• Create opportunities for social, leisure activities and lifelong learning with service users.
• Introduce service users to a range of facilities and amenities in the local neighbourhood and wider community.

Ensure that the rights of the people we support are always protected and respected.

Ensure that each individual is supported as far as possible to exercise their rights in the following areas: Privacy, choice, participation in decision making affecting their lives, expression of their own cultural identity, entitlement to service, feedback on the service they receive and the right to complain, protection of their property, maintaining links with family and friends.

Liaise with other professionals on behalf of the individuals we support.

• Maintain contact with a wide range of outside professionals, eg. general practitioners, dentists, and therapists etc.
• Liaise with family members and be part of a key worker system.

Participate in the opportunities provided for training and development.

• Participate in regular supervision to: receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.
• Participate in an annual appraisal coordinated by your line manager.
• Attend staff development programmes, training courses, seminars and workshops as required.

Work within, and promote, the policies and procedures of people in action.

• Follow the policies and procedures outlined in the Manual of Procedures
• Maintain confidentiality about service users, staff and the Company as a whole.
• Promote equality of opportunity and a respect for diversity.

Be an active member of the Service team.

• Help cover the work of the team, during absence, vacancies, of when a colleague is under pressure.
• Liaise and coordinate with other team members to provide a cohesive, high quality service and ensure that CQC legislation and guidelines are followed.
• Participate in and contribute to team meetings.
• Share with other team member’s previous experience, skills and knowledge, which may be relevant to the team in providing its service.
• Be supportive, respectful and empathic to service users, colleagues and visitors.

Any other duties.

• Undertake any duties consistent with the overall purpose of the post as directed by the senior management team.